Frequently asked questions
Answers about referrals, costs and your visit. For questions about a specific service, see that service's page.
Do I need a referral?
No referral needed
- Medical pedicures
- Ingrown toenails (Onyfix)
- Fungal toenails (ToeFX)
- Compression stockings
- Type 1 diabetes — starting or switching an insulin pump
Referral required
- Type 2 and all other types of diabetes
- Wound care — diabetic foot ulcers and any open wound below the knee
- Endocrinology — thyroid and other hormone conditions
- Type 1 diabetes care not related to pumps
Do you only see patients with diabetes?
No. Our foot care is for anyone, with or without a medical condition. Our endocrinologist also sees patients with thyroid and other hormone conditions, by referral.
What if I don't have a family doctor?
You can still book foot care, Onyfix, ToeFX and compression stockings directly. For services that need a referral, a nurse practitioner or walk-in clinic doctor can refer you. Call us at (780) 409-5673 if you're not sure where to start.
How does my provider send a referral?
Your provider can fax a referral to (780) 409-5670. Referral forms and details are on our page for providers.
What's covered, and what does it cost?
What does Alberta Health cover?
Visits with our physicians — for diabetes, endocrinology and wound care — are covered by Alberta Health.
What do private services cost?
| Medical pedicure (45 minutes) | $90 |
| Onyfix ingrown toenail correction | $80 per toe |
| ToeFX light therapy | From $90 per session |
| Compression stockings | Most pairs $109 |
A $25 fitting fee may apply for compression stockings. If you qualify, Alberta Aids to Daily Living (AADL) covers 75% of the cost of stockings — or 100% for some lower-income Albertans.
Do you bill my insurance directly?
No. We give you a receipt to submit to your extended health plan. Many plans cover part of the cost of foot care and compression stockings. Private services may also count as a medical expense on your taxes.
Before and during your appointment
What should I bring?
- A list of your medications
- For diabetes visits: your blood sugar log, if you check with finger pokes
- For foot care and wound care: the shoes you wear most often
Can someone come with me?
Yes. Support people are welcome to join you.
Where do I park?
We're in Suite 304 at Vibe Professional Centre, 11611-107 Ave NW, with free on-site parking. See parking and directions.
How do I cancel or reschedule?
Use the link in your automated appointment reminder, or call us at (780) 409-5673, at least 24 hours before your appointment. A $50 fee applies to cancellations with less than 24 hours' notice and to missed appointments.
How is foot care here different from a podiatrist?
Our foot care is provided by certified high risk foot care nurses in 45-minute visits, with no referral needed. They treat thick nails, corns, calluses, ingrown toenails and fungal nails. A podiatrist is the right choice for orthotics, surgery, or problems with how you walk. Learn more about the difference →
Still have a question?
Call us at (780) 409-5673 or email info@edmontondiabetes.ca.